Refund Policy

1. Digital Products and Membership Services

PandaBox offers digital travel services and online membership features. After a successful payment, the corresponding membership features are activated immediately. Users may gain access to services including:

• AI travel planning tools
• Downloadable travel resources
• Membership features
• Other digital content provided on the platform

Because digital services provide immediate access after purchase, refunds are generally not available once the service has been activated.

2. Situations Eligible for Refund

Refund requests may be considered under the following circumstances:

• Duplicate or incorrect charges
• System errors preventing membership activation
• Technical issues preventing access to purchased services

After reviewing the situation, PandaBox will determine whether a refund is appropriate.

3. How to Request a Refund

If you believe you qualify for a refund, please contact us within 7 days of the payment date.

Email: support@pandaboxplanner.com

Please include:

• The email used to register your account
• Payment or order details
• A description of the issue

Our team will review your request and respond as soon as reasonably possible.

4. Refund Processing

If a refund request is approved:

• The refund will be issued to the original payment method
• Processing time typically takes 5–10 business days

Actual processing time may vary depending on your bank or payment provider.

5. Dispute Resolution

If you have questions about a charge or order, we encourage you to contact PandaBox first. Filing a dispute or chargeback with your bank or payment provider without contacting us may affect your account status or access to services.

6. Policy Updates

PandaBox may update this Refund Policy from time to time. The latest version will always be posted on this page. Continued use of PandaBox services indicates acceptance of the updated policy.

7. Contact

If you have questions about this Refund Policy, please contact: